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Remote Support

Remote support is a method of troubleshooting software related problems using remote desktop connections over the internet. With your cooperation, I can remotely access and control your computer from almost anywhere, any time. Once connected I can transfer or download various diagnostic and repair applications to your computer, install antivirus programs, run scans, and troubleshoot virtually any issues. Common repairs with online computer support are virus and spyware removal, computer optimization, registry repair, device driver issues, web related issues, and system security updates. Only software can be "repaired" remotely. A computer with a broken hardware component (such as a motherboard or hard disk) can, in some cases, be diagnosed and worked around but must be repaired or replaced while co-located with the defective hardware.

Mobile Tech Support

Dedicated to providing you with quality tech support, I offer a variety of mobile based technical support services in British Columbia (Lower Mainland), Vancouver Island and international Remote Support. Whatever the issue, at almost any location, I can assist you with troubleshooting your technical difficulties. I cover everything from diagnosing software applications, replacing defective hardware, removing and preventing virus infections (trojans / spyware / malware), and much more. Whether you are a home user with one computer or a small business with a multi-user network, I will provide knowledgeable, friendly and efficient service; onsite or through a remote connection. My rates do vary depending on the job and if there is no fix, there is no fee. I look forward to hearing from you so do not hesitate to contact me at any time to set up an appointment.

Maintenance Services

Routine maintenance packages are available for small businesses, and home users as well. When you sign up for this service I will schedule an appointment to come on site monthly, bi-monthly or quarterly to maintain your network, clean up all workstations, update essential applications, review security threats, and verify your scheduled backups. As a contracted client of this service you will also receive on-call support during regular business hours and a discounted rate on all other technical services outside of the maintenance package agreement.

Secure Recycling and Disposal

Donate your computer-related equipment, new or old, working or not, free of charge. Your old computer equipment may be refurbished or reused and put back in the community; to volunteers, to community organizations, or to local Thrift Stores. If your donation cannot be reused, I will recycle it as securely, locally, ethically, and sustainably as possible. Contact me for more information.

Security Systems

Security camera system installations are becoming increasingly common in both homes and businesses and can vary in their quality and price. I will guide you through the various camera systems that are available and will help you decide which system is best for your home or business. I perform installations of security cameras, video surveillance systems of any size project for commercial, residential and retail clients through out Vancouver Island and Lower Mainland, BC. I will provide a free on-site consultation and an estimate on your project. Contact me for more information.

Data Recovery

Do you have an old computer that won't start up, a CD or DVD that will not read in your player, or maybe you deleted pictures from a memory card; I can usually recover that lost data. My success rate for data recovery is just shy of 100%. If your storage device is damaged I can attempt to fix the disc and if the damage is beyond my expertise, there are other options available through 3rd party data recovery centers in Victoria and Vancouver. Contact me for more information.

Audio / Video

My services are not just exclusive to computers and peripherals, I also provide extensive audio and video services. Whether you need to setup and configure your home theatre for optimized sights and sounds, convert analog tape (Cassettes/VHS) to digital formats, set up a home based recording studio or podcast, audio and video editing; I can help you out with all of that too. Contact me for more detailed information about my Audio/Video services.

Web Design

Your website is the gateway to your business and online presence. A well designed website immediately inspires trust to the viewer, potential client or customer. Specializing in Content Management Systems (CMS) like Wordpress and Joomla, I can build you an attractive and easy-to-navigate website that will fit your needs and your budget. Watch your web traffic grow with in-depth reports from Google Analytics, advanced social media marketing tools and responsive designs custom built for mobile browsing. For your convenience, I also provide hassle-free hosting services, affordable maintenance packages, and free consultations. Contact me for more detailed information on what I can do for you and your professional online presence.